by ExAM4Enterprise | Sep 27, 2017 | ExAM Blog, Net Promoter Score
Having great aggregate data is nice but the whole reason we are creating an individual link per customer was so to dive more deeply into who are classified as Detractors, Promoters, and Passives. In order to be able to take advantage of that within each Contact object...
by ExAM4Enterprise | Sep 27, 2017 | ExAM Blog, Featured Articles, Net Promoter Score
Many organizations have turned to Net Promoter Score®, or NPS®, to measures customer experience. The simplicity of the single question model and corresponding metric is part of its appeal, but some research has also shown a correlation between the score and...
by ExAM4Enterprise | Sep 27, 2017 | ExAM Blog, Net Promoter Score
As has been mentioned before if you want a simple mechanism for doing NPS you can easily capture scores just by using the survey we did in the first section. In this section, we continue on and approach to using NPS to support multiple services and products as well as...
by ExAM4Enterprise | Sep 27, 2017 | ExAM Blog, Net Promoter Score
ExAM is covering mapping data from the survey directly into the Contact record, but we want to have an NPS record that allows us to pull together all of our NPS data into one object so we can easily analyze it, especially for folks that like to use Wave. This means...
by ExAM4Enterprise | Sep 27, 2017 | ExAM Blog, Net Promoter Score
Previous: Salesforce Process Builder: Creating NPS Records on Survey Submission The following instructions are very high level as we know that people use many different methods for sending bulk email from Salesforce. Today we will briefly cover the concepts required...
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