by ExAM4Enterprise | Sep 27, 2017 | ExAM Blog, Net Promoter Score
Building the NPS Survey in ExAM is the easy part of this effort. ExAM Command Console makes it easy to add questions and configure every aspect of your NPS survey. Navigate to the ExAM Command Console where you will create the NPS assessment by clicking +New ExAM and...
by ExAM4Enterprise | Sep 27, 2017 | ExAM Blog, Net Promoter Score
One of the key elements of any NPS survey is the ability to tie back to the individual promoters, passives, and detractors that make up the score. Improving on this metric means finding out how to change the opinions of these folks and step one in that is being able...
by ExAM4Enterprise | Sep 27, 2017 | ExAM Blog, Net Promoter Score
ExAM provides extensive capabilities to customize and build pixel-perfect landing pages. You can go as far as your CSS will take you. For simplicity sake in this tutorial, I will be using point and click tools to get us a great look and feel in just a few minutes. To...
by ExAM4Enterprise | Sep 27, 2017 | ExAM Blog, Net Promoter Score
Having great aggregate data is nice but the whole reason we are creating an individual link per customer was so to dive more deeply into who are classified as Detractors, Promoters, and Passives. In order to be able to take advantage of that within each Contact object...
by ExAM4Enterprise | Sep 27, 2017 | ExAM Blog, Net Promoter Score
ExAM is covering mapping data from the survey directly into the Contact record, but we want to have an NPS record that allows us to pull together all of our NPS data into one object so we can easily analyze it, especially for folks that like to use Wave. This means...
by ExAM4Enterprise | Sep 27, 2017 | ExAM Blog, Net Promoter Score
As has been mentioned before if you want a simple mechanism for doing NPS you can easily capture scores just by using the survey we did in the first section. In this section, we continue on and approach to using NPS to support multiple services and products as well as...
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