by ExAM4Enterprise | Sep 27, 2017 | ExAM Blog, Net Promoter Score
Building the NPS Survey in ExAM is the easy part of this effort. ExAM Command Console makes it easy to add questions and configure every aspect of your NPS survey. Navigate to the ExAM Command Console where you will create the NPS assessment by clicking +New ExAM and...
by ExAM4Enterprise | Sep 27, 2017 | ExAM Blog, Net Promoter Score
One of the key elements of any NPS survey is the ability to tie back to the individual promoters, passives, and detractors that make up the score. Improving on this metric means finding out how to change the opinions of these folks and step one in that is being able...
by ExAM4Enterprise | Sep 27, 2017 | ExAM Blog, Net Promoter Score
Having great aggregate data is nice but the whole reason we are creating an individual link per customer was so to dive more deeply into who are classified as Detractors, Promoters, and Passives. In order to be able to take advantage of that within each Contact object...
by ExAM4Enterprise | Sep 27, 2017 | ExAM Blog, Featured Articles, Net Promoter Score
Many organizations have turned to Net Promoter Score®, or NPS®, to measures customer experience. The simplicity of the single question model and corresponding metric is part of its appeal, but some research has also shown a correlation between the score and...
by ExAM4Enterprise | Sep 27, 2017 | ExAM Blog, Net Promoter Score
As has been mentioned before if you want a simple mechanism for doing NPS you can easily capture scores just by using the survey we did in the first section. In this section, we continue on and approach to using NPS to support multiple services and products as well as...
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